Report on AT&T, DirectTV Overcharging Claims Highlights Unfairness of Forced Arbitration


Over 4,000 AT&T & DirectTV Customers Claim They Are Victims of Overcharging By Direct TV, But Forced Arbitration Clauses Prevent Lawsuits

An investigative report that recently aired on CBS News uncovered more than 4,000 complaints against AT&T and DirecTV related to deals, promotions and overcharging in the past two years.

“I keep getting bills for $79.49 and my contract says I was only going to pay $24.99 for two years,” one Florida woman told the network.

Unfortunately, the victims of this alleged wrongdoing are unable to files suit against the companies, due to forced arbitration clauses and lawsuit waivers included in their contracts.

Forced arbitration clauses require consumers to waive their right to sue and submit any disputes to arbitration as a condition of buying a product or service. The arbitrator’s decision is binding, and the results are not public.

“Unfortunately, forced arbitration clauses are often hidden in the fine print of a contract, and many consumers are unaware that they’ve surrendered their legal rights until something goes wrong,” says Richard W. Schulte, founding partner of Wright & Schulte LLC, an experienced law firm dedicated to protecting consumers’ rights.
According to CBS News, thousands of people claim to have been cheated by AT& T and DirectTV. However, only 18 have taken disputes to arbitration over the past two years.

Not surprisingly, corporations deny that arbitration clauses and class action waivers rob consumers of their rights, and insist that private arbitration provides a much simpler means to resolve disputes. But an analysis of court records conducted by the New York Times in 2015 suggested that once consumers were blocked from pursuing a class action lawsuit, most dropped their claims entirely.
[, New York Times]

“Forced arbitration clauses provide corporate wrongdoers with ‘get out of jail free cards,’ as few consumers have the resources to pursue these types of claims,” said Mr. Schulte. “By forcing consumers to give up their right to join together in class action lawsuits, corporations can engage in questionable acts with impunity. That’s exactly what appears to have happened in the cases highlighted by the CBS report, which provides an excellent example of how forced arbitration hurts consumers.”

About Wright & Schulte LLC

Wright & Schulte LLC is an experienced personal injury firm, is dedicated to the belief that America’s legal system should work for the people. Every day, the attorneys of Wright Schulte LLC stand up for the rights of people who have been injured or wronged, and fight tirelessly to ensure that even the world’s most powerful corporations take responsibility for their actions. If you’re looking for a law firm that will guarantee the aggressive and personal representation you deserve, do not hesitate to contact Wright & Schulte LLC today. Free legal evaluations are available through, or call 1-888-399-0795.

Wright & Schulte LLC
865 S. Dixie Dr.
Vandalia, Ohio 45377

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